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Welcome to the third phase in becoming a successful American Standard Dealer. We invite you to Succeed With Us
This phase focuses on additional Product Training as well as programs that you can use in your dealership to further succeed with us.
Who We Are (Click Here to Expand)
American Standard FAQ is your quick reference guide to information regarding being an American Standard Dealer.
We have many team members and departments here at American Standard that can help you at any Stage of your American Standard Dealer journey.
Below are a few of the key phone numbers you should be aware of (Have your Account Number ready):
- Dealer Order Management: 1-844-634-5353 - Placing/Modifying/Tracking Orders/Returns
- American Standard Credit: 1-800-241-8507 - Contact a Credit Rep regarding your billing account.
- Digital Tools Support: 1-800-430-5284 - ASDealernet and Source Portal Support
- Tech Support: Call local Office
- Quote/Credit Request: Call local Office/Inside Sales Team
Be sure to get with your Account Manager to get a local region sales office contact list.
Processes & Systems (Click Here to Expand)
The local Dealer Sales Office (DSO) FSR team is a phone based technical support resource for dealers and techs in the field. They are available Monday thru Friday from 8am to 5pm.
To provide information regarding the Field Service Representative (FSR) team, their functions, opportunities, and processes. The Playbook does not provide every scenario the business or dealers will encounter, but it addresses the most common.
Return Material Authorizations (RMA's) are required to return product to American Standard that is good stock aka "new in the box" and/or damaged. Below is a link to an RMA guide that you can give to the associate that manages purchasing in your dealership.There is also a link to our order management policies for each type of return or damaged scenario to follow.
Note: Installed equipment cannot be returned via the RMA process. If a unit has been brazed in/installed it will be rejected at the warehouse even if an RMA is setup with Customer Service.
Warranty Credit Request can be submitted to get credit for a purchased part that was replaced under limited warranty.
As an American Standard Dealer you have access to Consumer Financing via our Partnership with Wells Fargo. Below are the instructions on how to sign up. Contact your Account Manager for more information.
As an American Standard Dealer you can subscribe/purchase access to Pricebook Digital Plus, a premier Sales System.
- Present customized, multi-option digital quotes in minutes.
- Sales presentations that make it easy for homeowners to buy.
- Close more deals with clean, consistent presentations.
- Get more value out of every sale by showcasing your services.
- Data management powered by Pricebook Datasource - The industry leading data management solution.
Product Training (Click here to Expand)
American Standard has been making homes comfortable for more than a century—and our Ameristar brand brings that same commitment to dependability and durability to value-conscious customers. Explore our value product line by clicking the link below.
Ductless - Mitsubishi American Standard
Mitsubishi Electric American Standard HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America.
As a 50/50 joint venture between Trane Technologies and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building.
Control comfort across your entire home or in a single room with these Premium energy-efficient systems that heat or cool without ductwork. Offered in both single-zone or multi-zone. Click below to learn more.
Ameristar Ductless
Ameristar’s ductless systems provide the utmost in flexibility when it comes to temperature control. With single-zone and multi-zone options, you can fix hot and cold spots in specific rooms, replace inefficient space heaters and noisy window units, or increase the comfort in room additions. In addition to being affordable to buy and operate, ductless systems are easy to install—no expensive ductwork needed!
Click below to learn more about our Ductless Value line.
Indoor Air Quality
Consumers are now spending more time in their homes than ever before, and they know that their indoor air quality isn’t just about temperature.
Before, indoor air quality (IAQ) was an afterthought, but in our “new normal,” it is important for consumers to be informed on the products available to them. American Standard offers a complete portfolio of indoor air quality products for whole home solutions for new and existing units.
Want More Training?
A world of HVAC knowledge at your fingertips! Our Learning Management system has over 200 Elearning Courses, Over 30 pre-made learning paths available for several roles within your organization, Field Tech Help Videos and more!
Trane Supply (Click here to Expand)
Many customers email or call our stores, but did you know that you can text your local Trane (American Standard) Supply store to get assistance as well. Try it today.
Contact your local Trane (American Standard) Supply store or Account Manager for more details on our On-Site Inventory Programs.
*Not all locations provide this service, please verify with your local Account Manager for availability.