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Why American Standard
We’ve been committed to innovation and home comfort since the 1880s. Our customers have come to know us as a caring, dependable company. From our products to our dealers, you’ll experience a higher standard.
Our HVAC systems are tested for durability and efficiency, so you can enjoy comfortable air for many years. Our dealers are ready to partner with you to answer your questions and match the best HVAC system for your home.
We have many team members and departments here at American Standard that can help you at any Stage of your American Standard Dealer journey.
Below are a few of the key phone numbers you should be aware of (Have your Account Number ready):
- Dealer Order Management: 1-844-634-5353 - Placing/Modifying/Tracking Orders/Returns
- American Standard Credit: 1-800-241-8507 - Contact a Credit Rep regarding your billing account.
- Digital Tools Support: 1-800-430-5284 - ASDealernet and Source Portal Support
- Tech Support: Call local Office
- Quote/Credit Request: Call local Office/Inside Sales Team
Be sure to get with your Account Manager to get a local region sales office contact list.
Your Account Manager ("AM") is who you probably know most at American Standard so far along your journey. We have many more local office associates who work together to serve you and your staff. Check out the below guide for more information on these different roles within our Dealer Sales Offices.
Tyler Virtual Factory Tour
Everyone who interacts with our company can benefit from seeing the Tyler, Texas factory firsthand, but many are unable to take the time and expense to travel and see it.
Virtual Tours allow you to build a better understanding of our Tyler, Texas site’s performance and potential, assess it against competitors, and effectively communicate the company’s performance, strategy, and unique offering.
Dealers can gain the knowledge to be able to speak confidently about our brands and products.
Vidalia Virtual Factory Tour
Ready to see Vidalia, GA factory?
We're bringing the tour experience of our manufacturing facility in Vidalia, Georgia right to you! (No plane ticket required.) See the auto braze area in action, watch a Hyperion unit assemble before your eyes, and so much more.
Our Learning Management System (LMS) is now offering you the ability to get a detailed walk-through of the labs, assembly lines, testing facilities, and more—right alongside a knowledgeable tour guide. Come Check it out!
Trenton Virtual Factory Tour
Now let's see our Trenton, New Jersey factory! See tube bending in action, watch a furnace assemble right before your eyes, and so much more.
Virtual Tours consist of videos that you can watch at your own pace, preferably from a desktop or laptop computer. These valuable tours allow you to digitally navigate through the rooms and facilities of the main plants and engineering and furnace labs. Plus, you can see clips of these areas in-action while hearing credible and powerful insights from the experts themselves. Take this opportunity to gain a full understanding of our Trenton Factory and see it in a way like never before.
Home Diagnostics Tour
Talk with your Account Manager to schedule a virtual Tour.
Check out the virtual tour of the Diagnostics Command Center from Tyler, Texas where you can see a breakdown of our global system monitoring efforts plus an introduction to the functionality of the digital tools associated with the Dealer Diagnostics platform.