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Welcome to the second phase in becoming a successful American Standard Dealer. We invite you to Learn with Us.
We have compiled several resources that you will need to learn at this point in your Journey. We have more in-depth Contact information as well as various process/systems and Marketing programs prepared for you.
Who We Are (Click Here to Expand)
Your Account Manager ("AM") is who you probably know most at American Standard so far along your journey. We have many more local office associates who work together to serve you and your staff. Check out the below guide for more information on these different roles within our Dealer Sales Offices.
Whether your primary focus is Single Family Retail installs or Multifamily New Construction, we can support a varierty of Market Segments. The attached guide goes into a brief summary of the market areas that your American Standard DSO can partner with you on.
We have many team members and departments here at American Standard that can help you at any Stage of your American Standard Dealer journey.
Below are a few of the key phone numbers you should be aware of (Have your Account Number ready):
- Dealer Order Management: 1-844-634-5353 - Placing/Modifying/Tracking Orders/Returns
- American Standard Credit: 1-800-241-8507 - Contact a Credit Rep regarding your billing account.
- Digital Tools Support: 1-800-430-5284 - ASDealernet and Source Portal Support
- Tech Support: Call local Office
- Quote/Credit Request: Call local Office/Inside Sales Team
Be sure to get with your Account Manager to get a local region sales office contact list.
Processes & Systems (Click Here to Expand)
Our Credit Department can be reached at:
1-800-241-8507
In certain scenarios you can submit a Field Repair Invoice "FRI" to your local "FSR" - Field Service Representative for labor credit. Discuss this with your Account Manager/FSR team in your local office for more information.
In the event you need to exchange a bad American Standard Home Thermostat for warranty. Use the American Standard Home Control Warranty Form and return with thermostat to your local parts and supply store.
Residential New Construction(RNC), Non Owner Occupied (NOO), Dealer Ownership (VIP) or Light Commercial (LCU)
In Phase 1 we discussed standard everday pricebooks. In certain scenarios you can work with your Account Manager to recieve Quotes for certains types of jobs. See the below guide for more details.
Also check out the VIP Ownership Plan to see how you can get a discount on American Standard Equipment for your home or showroom at a discounted price.
Warranty Credit Request (WCR) can be submitted to get credit for a purchased part that was replaced under limited warranty.
Marketing (Click here to Expand)
Our New Dealer conversion sales plan exists to provide Trane Dealers with an incentive to purchase American Standard Residential HVAC Product. Reach out to your Account Manager for more details.
The Preferred Dealer Program (formerly Placemat) is designed to provide American Standard Dealers a comprehensive portfolio of marketing, promotion, incentive, and training options to effectively support and grow American Standard residential equipment sales.
The Sales Plan funds are to be exclusively used to support American Standard programs and products.
Dealer must be enrolled in the Preferred Dealer Program by March 31, 2023..
The Marketing Resource Center (MRC) is your one stop shop for Orderable Marketing Literature/Materials
Navigate to MRC via ASDealerNet (Marketing Center -> Order Marketing Materials)
American Standard Dealer Development ( Advertising/CO-OP)
Attached is a detailed guide into American Standard's CO-OP guidelines. You will find details around Branding, Digital Marketing, Traditional Media, Training, and Other forms of advertising.
Product Training (Click here to Expand)
We have many products here at American Standard. Below are two resources that you can use to navigate our product landscape. The Desk Reference can be downloaded and taken on the road. The Online product guide is an interactive version of the desk reference.
Trane Supply (Click here to Expand)
American Standard has an HVAC technician loyality incentive program that rewards technicians for doing business with Trane (American Standard) Supply. It falls under Trane Tech Rewards. So if you have reached Trane Tech Rewards, you are in the right place!
FAQ (Click here to Expand)
American Standard FAQ is your quick reference guide to information regarding being an American Standard Dealer.