Order Management (Click to Expand)
In comfortsite you can access Ordering, Training, Product Information and much more all from one place. Talk to your Account Manager to find out more information.
Source is our E-Commerce Platform - this guide with help you navigate the site and get you up to speed on placing your first Online order with us.
Price books are provided to all of our dealer partners to provide you with system matchups and everyday Residential equipment pricing.
RMA's are required to return product to Trane that is good stock aka "new in the box" and damaged. Below is a link to an RMA guide that you can give to the associate that manages purchasing in your dealership. There is also a link to our order management policies for each type of return or damaged scenario to follow.
Note: Installed equipment cannot be returned via the RMA process. If a unit has been brazed in/installed it will be rejected at the warehouse even if an RMA is setup with Customer Service.
Our Credit Department can be reach at 1-800-241-8507
Warranty & Tech Support (Click to Expand)
The attached guide will provide all the information you need at your finger tips to support your customers through the warranty registration process for their new Trane equipment. Below are some topics that will be covered.
Warranty Credit Request can be submitted to get credit for a purchased part that was replaced under limited warranty.
The local Dealer Sales Office (DSO) FSR team is a phone based technical supportresource for dealers and techs in the field. They are available Monday thru Friday from 8am to 5pm.
To provide information regarding the Field Service Representative (FSR) team,their functions, opportunities, and processes. The Playbook does not provide every scenario the business or dealers will encounter, but it addresses the most common.
In certain scenarios you can submit a Field Repair Invoice "FRI" to your local "FSR" - Field Service Representative for labor credit. Discuss this with your Account Manager/FSR team in your local office for more information.
In the event you need to exchange a bad Trane Home Thermostat for warranty. Use the Trane Home Control Warranty Form and return with thermostat to your local parts and supply store.
Quoting (Click to Expand)
In Phase 1 we discussed standard everday pricebooks. In certain scenarios you can work with your Account Manager to recieve Quotes for certains types of jobs. See the below guide for more details.
Also check out the VIP Ownership Plan to see how you can get a discount on Trane Equipment for your home or showroom at a discounted price.
