Welcome to the third phase in becoming a successful Trane Dealer. We invite you to Succeed With Us
This phase focuses on additional Product Training as well as programs that you can use in your dealership to further succeed with us.
Who We Are (Click Here to Expand)
Trane FAQ is your quick reference guide to information regarding being a Trane Dealer
We have many team members and departments here at Trane that can help you at any Stage of your Trane Dealer journey.
Below are a few of the key phone numbers you should be aware of (Have your Account Number ready):
Processes & Systems (Click Here to Expand)
The local Dealer Sales Office (DSO) FSR team is a phone based technical support resource for dealers and techs in the field. They are available Monday thru Friday from 8am to 5pm.
To provide information regarding the Field Service Representative (FSR) team,their functions, opportunities, and processes. The Playbook does not provide every scenario the business or dealers will encounter, but it addresses the most common.
RMA's are required to return product to Trane that is good stock aka "new in the box" and damaged. Below is a link to an RMA guide that you can give to the associate that manages purchasing in your dealership. There is also a link to our order management policies for each type of return or damaged scenario to follow.
Note: Installed equipment cannot be returned via the RMA process. If a unit has been brazed in/installed it will be rejected at the warehouse even if an RMA is setup with Customer Service.
Warranty Credit Request can be submitted to get credit for a purchased part that was replaced under limited warranty.
Programs (Click Here to Expand)
As a Trane Dealer you have access to Consumer Financing via our Partnership with Wells Fargo. Below are the instructions on how to sign up. Contact your Account Manager for more information.
Training & Product Training (Click Here to Expand)
Meet RunTru® by Trane
RunTru.® The newest name in heating and cooling systems
from the brand you trust: Trane.
For decades, Trane® has earned a reputation for high-end, reliable engineering in heating and cooling equipment. And while we pride ourselves on that, we understand that not every homeowner, builder or property manager needs all the bells and whistles. With the Trane brand behind it, RunTru brings you an HVAC product that’s easy to install, built to last - which can mean fewer call backs and less maintenance - and is affordably priced.
Meet RunTru® by Trane
RunTru.® The newest name in heating and cooling systems
from the brand you trust: Trane.
For decades, Trane® has earned a reputation for high-end, reliable engineering in heating and cooling equipment. And while we pride ourselves on that, we understand that not every homeowner, builder or property manager needs all the bells and whistles. With the Trane brand behind it, RunTru brings you an HVAC product that’s easy to install, built to last - which can mean fewer call backs and less maintenance - and is affordably priced.
Ductless - Mitsubishi Trane
Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America.
As a 50/50 joint venture between Trane Technologies and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building.
Control comfort across your entire home or in a single room with these Premium energy-efficient systems that heat or cool without ductwork. Offered in both single-zone or multi-zone. Click below to learn more.
Ductless - RunTru by Trane
Control comfort across your entire home or in a single room with our value line energy-efficient systems that heat or cool without ductwork. Offered in both single-zone or multi-zone. Click below to learn more.
Indoor Air Quality
Consumers are now spending more time in their homes than ever before, and they know that their indoor air quality isn’t just about temperature.
Before, indoor air quality was an afterthought, but in our “new normal,” it is important for consumers to be informed on the products available to them. Trane offers a complete portfolio of indoor air quality products for whole home solutions for new and existing units.
Want More Training?
A world of HVAC knowledge at your fingertips! Our Learning Management system has over 200 Elearning Courses, Over 30 pre-made learning paths available for several roles within your organization, Field Tech Help Videos and more!
Trane Supply (Click Here to Expand)
Many customers email or call our stores, but did you know that you can text your local Trane Supply store to get assistance as well. Try it today.
Contact your local Trane Supply store or Account Manager for more details on our On-Site Inventory Programs.
*Not all locations provide this service, please verify with your local Account Manager for availability.
