Who We Are

Why Trane?

Why Trane?

Over a hundred years ago, Reuben and James Trane made the decision to stand out from the crowd by building a comfort system like no other. They established a legacy of unmatched reliability, unparalleled innovation, and uncompromising quality that still stands today.

Reliability: At our testing facility, our engineers brutalize our products in an unrelenting effort to find a breaking point. And that’s all part of our mission: doubling down on the kind of extreme testing that’s made us known as the most reliable brand among consumers,* hands down.

Innovation: Trane is ahead of the industry in innovation. So as a dealer, that’s a selling point you simply can’t overlook. From our invention of the variable speed residential market (yes, it was our idea) to service diagnostics, and our philosophy of continuous improvement, Trane products are among the most technologically advanced in the market.

Download the attached guide to learn more about Why Trane for you and your customers!

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We have many team members and departments here at Trane that can help you at any Stage of your Trane Dealer journey.

Below are a few of the key phone numbers you should be aware of (Have your Account Number ready):

  • Dealer Order Management: 1-844-634-5353 - Placing/Modifying/Tracking Orders/Returns
  • Trane Credit: 1-800-241-8507 - Contact a Credit Rep regarding your billing account.
  • Digital Tools Support: 1-800-430-5284 - Comfortsite and Source Portal Support
  • Tech Support: Call local Office
  • Quote/Credit Request: Call local Office/Inside Sales Team

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Whether your primary focus is Single Family Retail installs or Multifamily New Construction we can support a varierty of Market Segments. The attached guide goes into a brief summary of the market areas that your Trane DSO can partner with you on.

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Your Account Manager ("AM") is who you probably know most at Trane so far along your journey. We have many more local office associates who work together to serve you and your staff. Check out the below guide for more information on these different roles within our Dealer Sales Offices.

Tyler Factory Tour

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Everyone who interacts with our company can benefit from seeing the Tyler, Texas 

factory firsthand, but many are unable to take the time and expense to travel and see it. 

 

Virtual Tours allow you to build a better understanding of our Tyler, Texas site’s performance and potential, assess it against competitors, and effectively communicate the company’s performance, strategy, and unique offering.

 

Dealers can gain the knowledge to be able to speak confidently about our brands and products.

Vidalia Virtual Factory Tour

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Ready to see Vidalia, GA factory? We're bringing the tour experience of our manufacturing facility in Vidalia, Georgia right to you! (No plane ticket required.) See the auto braze area in action, watch a Hyperion unit assemble before your eyes, and so much more. Our Learning Management System (LMS) is now offering you the ability to get a detailed walk-through of the labs, assembly lines, testing facilities, and more—right alongside a knowledgeable tour guide. Come Check it out!

Trenton Virtual Factory Tour

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Now let's see our Trenton, New Jersey factory! See tube bending in action, watch a furnace assemble right before your eyes, and so much more. Virtual Tours consist of videos that you can watch at your own pace, preferably from a desktop or laptop computer. These valuable tours allow you to digitally navigate through the rooms and facilities of the main plants and engineering and furnace labs. Plus, you can see clips of these areas in-action while hearing credible and powerful insights from the experts themselves. Take this opportunity to gain a full understanding of our Trenton Factory and see it in a way like never before.

Home Diagnostics Tour

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Talk with your Account Manager to schedule a virtual Tour.

Check out the virtual tour of the Diagnostics Command Center from Tyler, Texas where you can see a breakdown of our global system monitoring efforts plus an introduction to the functionality of the digital tools associated with the Dealer Diagnostics platform.